BusinessView-OfferAdvisor

On-Demand Best Offer Recommendation via Intelligent Pricing Analysis Solution

BusinessView-OfferAdvisor, delivers On Demand solution for best offer recommendation via intelligent pricing analysis. It enables customer care retention teams and account managers to recommend customers the next best offer (or price plan) based on calculating their real usage behavior, but without compromising service providers margins. cVidya’s On Demand model lowers the risk and cost to service providers while at the same time delivering the benefits with much faster time-to-market.

Best Offer Recommendation is Critical for Customer Retention and Acquisition and for Taking Advantage of Up Sell and Cross Sell Opportunities

How can service providers match the best offer (or price plan) per an individual customer, and without comprising cost of retention targets? This very question is keeping many customer retention teams up at night. Giving account managers and customer sales representatives (CSRs) the tools to recommend the right offers for the right customer, is pivotal in making sure existing customers are happy and remain loyal. It also plays an important role in effective customer acquisition and for identifying up sell and cross sell opportunities. However, with the surge of price plans and information that needs to be taken into account on customers’ changing needs, preferences and behavior, identifying that optimal price plan is becoming increasingly complicated. Personalized and accurate offer that match customers needs is the best way to ensure loyalty and satisfaction. It is achieved by using actual usage data, rerate it against the existing portfolio according to migration business rules, competitors offers and new offers. This requires sophisticated rating and billing engine, powerful forecasting, analysis and business-intelligence expertise that many SPs lack or find too expensive and time consuming to build, operate and maintain.

BusinessView-OfferAdvisor: The Power of On Demand Financial Analytics

cVidya’s BusinessView-OfferAdvisor enables account managers and customer-care retention teams to evaluate the best match price plan in a consistent analytical manner. It enables service providers to prioritize retention according to customer profitability, pinpoint the best package for up-sell and cross-sell opportunities and lower churn and customer acquisition cost. With the On-Demand model, account managers and customer retention teams access the application via the web via a secure and friendly GUI and is available at an affordable monthly subscription fee, with no need to invest, build and maintain hardware or software. Instead, cVidya is taking care of all the heavy-lifting for you. Our experts will implement, operate and help make the most of the solution. This includes the option to enter the price plans into the system and to make sure the data crunching and analysis is done on time, with accurate, up to date information, as well as to implement systematic pricing-related decision-making processes.

Leveraging cVidya’s Revenue Intelligence Leadership

To achieve these benefits, BusinessView-OfferAdvisor features powerful forecasting, analysis and business-intelligence components and leverages unparalleled revenue intelligence and financial analytics expertise:

• Accurate calculations utilizing powerful rating and billing engine with best in class performance and flexibility and real usage data

• Automatic data collection and import from data warehouses, billing systems, usage systems, CRMs and financial (cost) systems

• Dashboard and flexible reports provide managers with a comprehensive view of simulated scenarios and automatic graphic output of competitive analysis, best-fit pricing for specific segments

• What-if analysis of marketing strategies supports evaluation of the impact of each plan on both customer-retention strategies and profitability

• Our experts will implement, operate and help make the most of the solution just for you

BusinessView Margin Analytics Family of Products – OfferImpact and OfferAdvisor:

Adopted by leading service providers, BusinessView™ margin analytics products includes OfferImpact and OfferAdvisor. BusinessView-OfferImpact enables pricing analysts to build offers or price plans for any complex model while ensuring complete evaluation and margin analysis including bottom‐line profitability, economic performance, and financial impact of each service and price plan.

A cVidyaCloud Application - The Cloud Model Lowers Cost and Risk with Faster Time-to-Market

As a cVidyaCloud application, BusinessView-OfferAdvisor, provides service providers with the following additional benefits, by leveraging the on-demand/cloud model:

• Monthly subscription reduces risk and shifts expense from CAPEX to OPEX

• Keeping ahead of the curve with regular software upgrades at no extra cost to the customer

• User friendly web access anywhere anytime

• Off premise hosting eliminates the need for lengthy and costly installation of hardware software

• Requires minimal need for IT support from within the organization for setup and upgrades as well as for on-going operations